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If you currently have an active subscription plan, please use the contact form inside the Customer Portal for assistance.

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Can't find the answer to your question in our FAQ or have a question about your subscription, or just want share some feedback? Fill out the form below.

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Your box will arrive 4 weeks after the shipment date. Please wait for now as it's still on its way to you, and contact us if your box hasn't arrived in 6 weeks.
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Hello! Please check these articles, it might help to solve your problem:

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Hello! Please check these articles, it might help to solve your problem:

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Support team will change your current email address to the new one.
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Customer Portal can only be accessed after your registered email address is verified. To resend your verification email, you can follow the steps below:

  • Go to https://my.tokyotreat.com/users/signup
  • Fill only the 'email address' field with your registered email address, click the 'sign up' button
  • Click the 'resend activation email' link
  • Check for the email in you inbox and spam folder or search weloveyou@tokyotreat.com

If after following the steps above you still do not receive the email, please let us know your email address with gmail domain as it might be that the domain for your current registered email is not supported by our Customer Portal mailing system.

Need customer support?

You can find answers to a lot of common questions in our Help Center. If there isn't an answer there, feel free to contact our support staff!

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Interested in providing content for our boxes? Fill out the form here.

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