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Shipping Status Update

Hey TokyoTreat Family!

As a result of the ongoing COVID-19 pandemic, we’re experiencing a much higher volume of inquiries than ever before! It may take up to 5 days for your ticket to receive a reply. Please don’t worry! Our entire team is dedicated to making sure you get the help you deserve!

Currently, we are prioritizing inquiries related to the April box. Please stick to submitting one ticket per inquiry. Submitting multiple tickets will further delay our investigation into your issue.

We thank you from the bottom of our hearts for your patience and support during these unprecedented times!

How can we help?

Can't find the answer to your question in our FAQ or have a question about your subscription, or just want share some feedback? Fill out the form below.

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Your box will arrive 4 weeks after the shipment date. Please wait for now as it's still on its way to you, and contact us if your box hasn't arrived in 6 weeks.
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Support team will change your current email address to the new one.
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Customer Portal can only be accessed after your registered email address is verified. To resend your verification email, you can follow the steps below:

  • Go to https://my.tokyotreat.com/users/signup
  • Fill only the 'email address' field with your registered email address, click the 'sign up' button
  • Click the 'resend activation email' link
  • Check for the email in you inbox and spam folder or search weloveyou@tokyotreat.com

If after following the steps above you still do not receive the email, please let us know your email address with gmail domain as it might be that the domain for your current registered email is not supported by our Customer Portal mailing system.

Need customer support?

You can find answers to a lot of common questions in our Help Center. If there isn't an answer there, feel free to contact our support staff!

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Interested in providing content for our boxes? Fill out the form here.

Or have press inquiry?

Have a question? We have answers! Fill out this form and we will get back to you.

Have a brand sponsorship, or media inquiry?

Want to work together? We would love that! Let us know in the form here.

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