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Your box will arrive 4 weeks after the shipment date. Please wait for now as it's still on its way to you, and contact us if your box hasn't arrived in 6 weeks.
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Customer Portal can only be accessed after your registered email address is verified. To resend your verification email, you can follow the steps below:

  • Go to https://my.tokyotreat.com/users/signup
  • Fill only the 'email address' field with your registered email address, click the 'sign up' button
  • Click the 'resend activation email' link
  • Check for the email in you inbox and spam folder or search weloveyou@tokyotreat.com

If after following the steps above you still do not receive the email, please let us know your email address with gmail domain as it might be that the domain for your current registered email is not supported by our Customer Portal mailing system.

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