Support

Shipping

Shipping is free worldwide.

We target all monthly boxes to arrive between 20th-28th of each month.
You will receive a confirmation email when your box ships from Tokyo, Japan.
In an effort to get the boxes to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. as a result, all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment. Due to the early pre-cutoff shipping, you might receive your treats earlier than the above dates.
The cutoff for the next month’s box is the last day of the running month.

If you order your box on january 1st, you will receive a february box between february 20th-28th.

If you order your box on january 25th, you will receive a february box between february 20th-28th.
Please note that there is always a chance the delivery could take a bit longer due to customs delays and holiday traffic, however your box shouldn’t take longer than 12-14 business days to arrive.
All nmnl boxes are brought from our office in Tokyo to Japan Post’s (#1 most trusted postal service in the world and #2 for efficiency) takanawa branch, in Tokyo. We always will use the Japan post airmail option to ensure that your box will arrive to your doorstep as soon as possible. If your package happens to be taking longer than expected, please reach out to our support team by submitting a support ticket.

We ship everywhere worldwide!
No matter where you are, we’ll be able to ship it!

To update your shipping address, simply login into your account and update your information by clicking edit on the shipping information tab.
You can only change your shipping address using the method above for your future renewals.
If you made a mistake or need to change the shipping address for your remaining boxes per your most recent renewal, please e-mail us at weloveyou@tokyotreat.com before the box is shipped.
Please note, in an effort to get treats to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment.

We currently do not have a tracking support since adding such a tracking service would make the membership very expensive.
If you still have not received your shipment after the 28th, please submit a support ticket and we’ll be more than happy to assist you

In the case an item comes damaged or is missing, please contact our customer support team and we’d be happy to resolve your request. we request a photo of the damaged item with your submission to expedite a resolution.
Validity of a damaged item will be at the discretion of the support agent.
Any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged.
Due to inventory changes, any issues must be reported within 7 days of receiving your box. Replacement items will be shipped out in the next shipment once confirmed by the support agent. If we do not have the missing item in stock, credit will be applied to your account instead.

This, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. If the box has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the reshipping cost.
We also cannot reship a box if we do not receive it back. However, if the mistake has occurred on our end we will accommodate to ensure you receive a new or re-shipped box without any further costs.

Payment & Billing

Easy! You can reactivate your subscription via your customer portal (my.tokyotreat.com). When you reactivate your subscription, you are immediately charged for the next upcoming box. your Renewal will be that date moving forward for each subscription period – please check your renewal date after reactivation!

Please keep in mind that your subscription will reactivate for the same subscription length as you had when your subscription canceled. If you are interested in downgrading or upgrading before you reactivate, please contact us!

We currently accept payments through Paypal and all major credit cards. all payments are taken through our secure checkout and we will never share any of your details with third-parties.
Prepaid gift cards and prepaid debit cards also can be processed, however there can be troubles with them going through approval from time to time due to expirations and insufficient balances. Because of this we cannot guarantee that a prepaid cash or gift card, even with a visa attached will always be approved.
Please be sure to check your prepaid balance before enrolling if this payment option is best for you.

Immediately after your first order you will receive your initial charge. future payments will be charged on that same day every month (or once every 3, 6, 12 months depending on your plan).
For example, if you were to order and initialize your subscription on january 2nd, you would subsequently be charged on the 2nd of every following month, going forward.
If you forget when you placed your order, just sign in to your customer portal (my.tokyotreat.com) and you can find your next renewal date under my subscription.

Sorry to see you go! You can cancel online via your customer portal (my.tokyotreat.com) whenever you like. We’ve made cancelling hassle-free so that you can try our subscription service without any stress.
If you would like to cancel, log into your customer portal and click the “cancel” button.

You will be sent any remaining boxes per your most recent renewal but will not be charged again moving forward. You will receive a confirmation of the cancellation via email shortly after completing the cancellation process.
Please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle.

This occurs especially if you use Paypal Germany. Unfortunately, Paypal Germany does not yet offer subscription billing as of the time of this writing (Dec 2016). You need to pay using credit card directly on our checkout page. Payment error can also occur if your credit card has expired. Please use credit cards with valid expiry date.

At this time we are only offering recurring subscriptions. However, you can easily purchase just one box by subscribing and then cancelling your subscription right away. That way you will only be billed for the one month’s box.

General

TokyoTreat is a subscription-based service that delivers you a box full of unique and fun Japanese candies and snacks directly to your doorstep every month. Each box has a hand-picked collection of Japanese candies, DIY kits, traditional Dagashi snack, and savory snacks and drinks for you to enjoy.

Why Japanese candy? We say, WHY NOT? Japan is notable for the bizarre and unique. Much of this can be seen through Japan’s modern day pop-culture such as hilariously odd television programs, alternative street fashion, and other eccentricities that you would not see anywhere else, traditionally. The same distinctive packaging and showmanship applies for Japanese candies, too! Japan’s confectionaries are very well-known for their element of both entertainment and aesthetics. Also, these Japanese snacks are just downright tasty.

These entertaining snacks and candies you will not find at your local grocery store without paying a small fortune for them. We guarantee that every box sent to you from TokyoTreat will leave you feeling extremely satisfied while also allowing you to avoid the over-inflated import prices that you would have to deal with, otherwise!

We do NOT skimp! Every box packaged by us is filled to the brim with delicious Japanese snacks and candies for all of your decadent enjoyment! Join us today to make sure to get this month’s box of candies, so that you can partake in the ultimate Japanese snack time with TokyoTreat!

Every box from TokyoTreat will be a surprise! Depending on what subscription you decide on, you will receive 13 to 17 full-sized Japanese candies that would otherwise be very difficult to find outside of visiting or living in Japan. These candies and snacks will vary monthly depending on what is popular for the season, in Japan. We thoroughly and carefully select and balance the proportions between chocolates, salty chips, gummi candy, DIY candy kits and Dagashi to leave you feeling well-rounded with your snack boxes. You can always expect to receive premium, full-sized snacks from TokyoTreat.

You can do multiple things at the customer portal such as:

  • change your billing/shipping address
  • change your payment plan
  • cancel your subscription
  • reactivate your subscription

Yes. You are charged in advance the full discounted price for your subscription choice.

We do offer promotional boxes for review, but they are limited to a certain number that we can send out, monthly.
If you are interested in sharing our product with the world, please send us an email at weloveyou@tokyotreat.com. please include the name of your blog, monthly statistics and other information that could help us make a decision. please make sure you meet the following requirements:

  • your site or channel is related to Japanese culture or beauty.
  • your site or channel is established and has consistent views online (unfortunately we cannot work with brand new accounts).
  • you are able to verify that you are the owner of the site or channel, either by email from a certifiable email address or messaging directly from your twitter, facebook or youtube account.

Etc.

We want to help! Shoot us an email with any questions you still have!

weloveyou@tokyotreat.com

Get limited edition KIWI FANTA +E and Pikachu Chocolate Puffs in July's Premium box! Use code PIKACHU for $3 off!SUBSCRIBE
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